TOWARD VALUE CREATION IN LOCAL AUTHORITIES: THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES

Purpose – The aim of this paper is to focus on the use Information and Communication Technologies (ICT) by local authorities (LAs) in order understand which extent, they impact value chain public services. creation article concerns not only economic effectiveness efficiency but also articulation development ICTs strategy LA, as well citizen satisfaction. Research methodology applied quantitative, based a questionnaire addressed managers officials different Moroccan LAs (regions, provinces prefectures, municipalities). SPSS 25 was used materiel analyze result linear regression. Findings results obtained confirm importance ICT terms optimization expenses, improvement quality work facilitating communications between In addition, are no longer centered managerial side, contribute consecration good governance principles, namely transparency participation. limitations present research excludes political leaders throughout data collection. Methodologically speaking, means that study can take meaning an exploratory with qualitative method (interviews, case studies) how these ICT, creation. Practical implications provides clues LA about their contribution encourage decision makers accept change adopt approach provide higher Originality/Value originality lies variables context studied. existing literature interested introducing sector tools achieve performance. Furthermore, few papers have been conducted including justifies novelty paper.